Contact Info

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Are the paintings hand painted?

We offer hand painted oil paintings and Giclee Fine Art Prints, all our paintings are original.

 

What kind of payments do you accept?

We use Pay Pal online payment system. This is an eBay company and is very secure. You do not need a Pay Pal account to pay. Any major credit card can be used.

 

How do I place an order?

We use PayPal payment system. You can use any credit card with this secure online payment gateway.

After we receive a payment, we will begin painting your custom artwork.

The painting can be ordered framed or unframed.

Price includes free express shipping to any location worldwide

Please allow 2-3 weeks for painting and shipping.

 

Does the price listed include shipping?

Price listed includes free shipping inside the USA. Overseas shipments vary per country.

 

How are the paintings shipped?

We ship world wide directly from our studios in China and USA.

 

Hand Painted: Please allow 2-3 weeks for shipping.

Giclee Fine Art Prints: Please allow 10 days.

 

Once we ship your painting we will send you the tacking information so you can track your package online.

Framed/Stretched Paintings will be shipped ready to hang on the wall.

Unframed/Un-stretched Paintings will come as canvas only, rolled inside a protective shipping tube.

 

What is your return policy?

100% Money Back Guarantee if you are not satisfied with the artwork.   If you are not satisfied with your purchase please email us at

Once we receive the item we will provide you with one of the following remedies of your choice.

1. Give you a full refund of the purchase price.

2. Repaint the artworks and ship them our at no cost.

3. Give you store credit for the amount of the item and shipping.

 Please return the item in the same condition as you received it and you will receive a full refund.

 

How long does it take to complete my order?

Hand Painted: Please allow 3-4 weeks for painting and 1 week for shipping.

Giclee Fine Art Prints: Please allow 10 days.

 

 

Are the paintings framed?

Our framed/stretched, ready to hang oil paintings are framed on an internal wood frame. The painting is stretched over a wood frame so that the frame is not visible. When framed this way your art work will look exactly as pictured in our store.

Please see Framing for more info

Unframed paintings will come as canvas only, rolled inside a shipping tube. You will need to have the painting framed/stretched in order to hang it. Any local frame shop can frame for you or you can order a framed/stretched painting from us. Please see framing instructions.

 

How do I frame my painting?

 Any local frame shop can frame for you or you can order a framed/stretched painting from us. Please see framing instructions.

 

How are the oil paintings made?

Our artist use high quality oil paints and canvas that resist the cracking and fading that is often seen in other oil paintings. The canvas is made of a material similar to denim. A special white coating paint is applied to the canvas to keep the surface smooth and help preserve the denim material. Oil paints are then used to create the artwork on top of this white coated canvas.

 

How are the watercolor Giclee Fine Art Prints made?

Giclee Fine Art Print: A Giclee, pronounced “zee-clay”, is a  process utilizing the latest digital technology to replicate original  works of art. A Giclee is the next best result to the Original and  establishes a great value to your art. The Term Giclee is sacred within  the art industry and should not be used loosely. Please be aware of  sellers creating imitations and passing them as a Giclee. Because high  quality is required, most museums today display Giclees when the  originals are not available.

Process:  To be able to offer high quality prints, the best equipment is required.  We do all our printings on HP Design jet Z3200ps, designed specifically  to give the finest results in fine art  and photography applications, we  uses a 12 color Viveva pigment ink system which produces exceptionally  accurate colors.

Framing:  Framed & Ready To Hang (Stretched & Gallery Wrapped). Image is wrapped  around 2 cm deep kiln dried natural pine wood stretcher bars. Hooks are  provided. We stretch-mount all our canvases using back staple for  uniform and smoother side finishes.

Canvas: Museum quality 380gsm 100% pure cotton white canvas.  This canvas  captures the flexible canvas texture

There will be black colored Chinese characters on the front of the painting, this is the artist's signature There is a red colored seal on the front of our watercolor paintings. This is the artist's store carved "name chop", and denotes the artist’s original work and insures authenticity.

 

Can you do custom/commissioned artwork?

We are able to customize any or our paintings to meet your needs. We can alter the size, color, shape, or number of panels for any painting. We can also create a painting from your picture. We will send you an invoice through PayPal so you can easily pay online for your custom painting. We will send you a picture of the painting once completed for your approval. When ordering a custom/commissioned paintings please include the following in an email to  

• A picture of our painting or your own photo.

• The overall size of the painting and the size of each panel if you are ordering a multi-panel painting.

• The colors you want or want to change. It is best to give us a photo of the color you are looking for or a picture of the room you are trying to match the painting with.

• Please provide as much detail as you can to insure we create an artwork you will be happy with.